Who It’s For
One door-to-door service for three kinds of shipper. A courier collects in the USA, the shipment flies on a global express network, and it is cleared through customs and delivered to the receiver’s door.
Excess baggage and moving abroad
Suitcases, boxes and personal belongings sent ahead of a move or a long stay, collected from your home and delivered to the address you’ll be living at.
E-commerce orders
Orders from US online stores to buyers overseas, with the choice of paying the buyer’s duties up front so nothing is owed at the door.
Samples and general cargo
Samples, spare parts, documents and small consignments for business customers abroad, from a single carton to a pallet.
On this page
- How it works
- Duties and taxes
- Transit time
- Sizes and packing
- What you can’t send
- Documents
- Lower-carbon option
How door-to-door export works
One booking covers the whole journey, from the pickup in the USA to the front door abroad. Every step is coordinated by our team in New Jersey and Los Angeles.
- Quote. Tell us the US pickup ZIP code, the destination city and country, what you are sending, and the weight and size of each box or suitcase. Our team replies with a door-to-door quote.
- Pickup. A courier collects from your home, office or warehouse anywhere in the continental USA. We prepare the shipping label and the export paperwork, and we file the US export declaration when one is required.
- Flight and customs. The shipment flies on a global express network and is cleared through customs in the destination country, with duties and taxes handled the way you chose when you booked.
- Delivery. The shipment is delivered to the receiver’s door. You get the tracking number at pickup, and our team watches the shipment until it is signed for.
Who pays the destination duties and taxes
Most countries charge import duty and a sales tax (VAT or GST) on goods arriving from abroad. You choose who pays them when you book.
Swipe sideways to see every column →
| Option | How it works | Best for |
|---|---|---|
| Prepaid by the shipper (DDP) | The duties and taxes are billed to the shipper in the USA after the shipment clears customs, so the receiver owes nothing at delivery. | Gifts, e-commerce orders, and anyone sending to family or customers who shouldn’t face a bill at the door. |
| Paid by the receiver (DAP) | The destination customs office assesses the duties and taxes, and the receiver pays them, usually before the shipment is handed over. | Business shipments where the importer pays its own duties, and moves where the receiver can claim a personal-effects exemption. |
The duty and tax amounts are set by the destination country’s customs authority, not by us, and depend on the goods, their declared value and that country’s rules. Many countries waive duty on used personal belongings that arrive with or shortly after their owner, but the rules and paperwork differ by country; tell us the destination and we’ll check before you ship.
Transit time and tracking
Door-to-door delivery usually takes 4–6 days from pickup to most destinations worldwide, and less to major cities in Europe, Canada and Asia. Delivery to remote areas, islands and smaller towns can take longer.
The main things that add time are customs: a missing or unclear invoice, goods that need a permit in the destination country, or duties the receiver hasn’t paid yet. Accurate paperwork at pickup is the best way to keep a shipment on schedule.
Sizes, weights and packing
We quote shipments from 1 lb to 1,000 lb in total, from a single envelope to several boxes or a small pallet.
- Billed on the greater of actual or volumetric weight. Large, light boxes are charged on their size rather than their weight, so measure each box or suitcase (length × width × height) and include the measurements in your enquiry.
- Heavy and oversized pieces. A single box or suitcase can weigh up to 150 lb. Pieces with one side longer than 40 inches carry an extra handling charge, and anything heavier than 150 lb has to travel on a pallet. Tell us in advance, and we’ll quote it or suggest splitting the shipment.
- Packing. Use sturdy boxes or hard-sided suitcases, cushion anything fragile, and remove or cover old shipping labels. Lock suitcases with straps or cable ties rather than padlocks, which may be cut at customs inspection.
- Over 1,000 lb. Larger shipments usually cost less by air cargo or by sea. We’ll quote both and recommend one.
What you can’t send
Every shipment travels by air, so dangerous goods are not accepted. Leave these out of your boxes and suitcases:
- Loose lithium batteries, power banks and e-cigarettes or vapes
- Perfume, nail polish, aerosol sprays and anything else flammable
- Paint, solvents, cleaning chemicals, gas canisters, matches and lighters
- Firearms, ammunition, fireworks and other explosives
- Cash, jewelry, gold, precious stones and other valuables
- Live animals, and human remains or ashes
- Alcohol, tobacco, medicines, plants, seeds and fresh or homemade food (many countries ban or license these on arrival)
If you plan to send laptops, phones or other electronics with built-in batteries, list them in your enquiry so we can confirm before pickup. Some destinations add their own bans, and a few countries are under US sanctions that rule out shipping altogether. We check every destination before we quote.
Export documents
Every international shipment needs a short, accurate description of what is inside. We prepare the paperwork from the details you give us:
- Commercial or proforma invoice. A list of each item with its quantity, value and country of manufacture. Business and e-commerce shipments use a commercial invoice; gifts and personal belongings use a proforma invoice marked “not for resale”.
- Packing list for personal belongings. For excess baggage and household moves, an itemized list of the contents of each box or suitcase. Many countries also ask for a copy of the receiver’s passport and visa or residence permit before they release personal effects duty-free.
- US export filing. Shipments containing goods worth more than $2,500 under a single Schedule B number, or goods that need an export license, require an Electronic Export Information (EEI) filing in the Automated Export System before they leave the USA. We file it for you.
A lower-carbon option
For an extra charge, you can choose a lower-carbon version of the service that pays for sustainable aviation fuel to replace part of the conventional jet fuel used for your shipment. The network reports the emissions reduction and can issue a certificate for your sustainability reporting.
Ask for it in your enquiry and we’ll quote the service with and without it.
Shipping something bigger?
For full pallets, machinery or regular export volumes, our air freight and ocean services usually cost less per pound than door-to-door express.
Get a door-to-door quote
Tell us where the shipment starts and ends, what you are sending, and the weight and size of each piece. Our team replies with a door-to-door quote.
Almost every country and territory in the world. The exceptions are destinations under US sanctions or embargo, and places the express network can’t currently reach. We confirm the destination before we quote.
Usually 4–6 days from pickup to delivery for most destinations, and less to major cities in Europe, Canada and Asia. Remote areas take longer, and a customs hold adds time until the paperwork or duties are sorted out.
Yes. We collect suitcases and boxes from your home and deliver them to your new address. Pack an itemized list in each piece, keep dangerous goods such as power banks, perfume and aerosols out, and check whether your destination country lets you import used personal belongings duty-free, which usually needs your passport and visa or residence permit.
You choose when you book. Either the shipper prepays them and we bill the amount in the USA, so the receiver pays nothing at the door, or the receiver pays them at the destination, usually before delivery. The amount itself is set by the destination country’s customs authority.
From 1 lb to 1,000 lb in total, with single pieces up to 150 lb (heavier items go on a pallet). Pieces longer than 40 inches carry an extra handling charge, and shipments above 1,000 lb are usually cheaper by air cargo or ocean freight, which we also arrange.
Yes. Online sellers can ship single orders or batches to buyers worldwide, and many choose to prepay the destination duties so the buyer isn’t asked for money at delivery. Send us a typical order’s weight, box size and destinations for a quote.
Loose lithium batteries, power banks and e-cigarettes can’t be shipped. For laptops, phones and other devices with built-in batteries, list them in your enquiry and we’ll confirm before pickup whether they can go to your destination.
A commercial or proforma invoice listing each item, its value and where it was made, plus a packing list for personal belongings. Shipments with more than $2,500 of goods under one Schedule B number need an Electronic Export Information filing, which we file for you.
Yes. For an extra charge, the shipment can be booked with sustainable aviation fuel replacing part of the conventional fuel used to carry it, with the emissions reduction reported on a certificate. Ask for it in your enquiry.
Fill in the enquiry form on this page with the pickup ZIP code, the destination city and country, what you are sending, and the weight and dimensions of each piece. Our team replies with a door-to-door quote.