Last updated: July 29, 2026
This privacy policy describes how Airlift (U.S.A), Inc. ("Airlift", "we", "us") handles information collected through airliftusa.com and our customer portal. By using the site or portal, you accept the practices described here. Changes to this policy will be posted on this page with an updated date and apply on a going-forward basis. This policy covers Airlift (U.S.A), Inc. only — if you follow links to other websites, review the privacy policies posted on those sites.
Information We Collect
We collect the following categories of information:
- Contact and account information you provide — such as name, company, email address, postal address, and phone number — when you request a quote, create a portal account, subscribe to updates, or contact us.
- Shipment and commercial information you provide or that is generated while we handle your freight — such as shipment details, commercial documents, booking records, and invoices.
- Usage information collected automatically — such as browser type, device and operating system, pages visited, and approximate location — via cookies and similar technologies.
How We Use Information
We use your information to fulfill your specific requests: quoting, booking, and managing shipments; filing required customs and security documentation; providing portal access; responding to inquiries; and sending service notifications. With your permission, we may also send you commercial updates such as newsletters or rate announcements — every such email includes an opt-out. We do not sell your personal information.
Cookies and Analytics
The site uses cookies and similar technologies to keep the site working, remember preferences, measure how visitors use our pages, and measure the effectiveness of our advertising. We use third-party analytics and advertising services (such as Google Analytics and advertising platforms operated by Google and Meta) that may set their own cookies. You can control cookies through your browser settings; disabling them may limit some site features.
Service Providers and Sharing
We share information only as needed to operate our services:
- Logistics execution: carriers, customs brokers, origin/destination agents, and government agencies (for example, customs and security filings required to move your shipment).
- Infrastructure providers: cloud hosting, email, and analytics vendors that process data on our behalf under confidentiality obligations.
- Legal and safety: governmental agencies or companies assisting in fraud prevention or investigation, when permitted or required by law, or to protect against actual or potential fraud or unauthorized transactions.
Information is not provided to these parties for their own marketing purposes.
International Transfers
Airlift operates offices in the United States and Asia, and moving international freight inherently involves transmitting shipment information across borders to carriers, agents, and government authorities in the origin and destination countries. Personal information may be processed in the United States and in the countries involved in your shipments.
Data Security
Your information is protected with industry-standard encryption and security protocols. Portal data is segregated by customer, and access is limited to authorized employees, agents, and contractors who have agreed to keep information secure and confidential. No method of transmission or storage is completely secure; if you have specific security questions, contact us and we will walk you through our practices.
Data Retention
We retain shipment and commercial records for as long as needed to provide our services and to meet legal, regulatory, and tax obligations that apply to freight forwarding and customs documentation. Contact information used for marketing is retained until you opt out or ask us to remove it.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information, subject to records we are legally required to keep. Depending on your state of residence, you may have additional rights under applicable state privacy laws. To exercise any of these rights, or to opt out of marketing communications, contact us using the details below — every marketing email also includes an unsubscribe link.
Children's Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Contact Us
If you have any questions or concerns about this privacy policy or the handling of your personal information, please contact us at accounts@airliftusa.com.