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Customer Service Officers

Position title
Customer Service Officer
Career level
Freshers / Experience (6 months to 1 year).
Bangalore, Chennai
- Analyze data and generate presentation materials to support the growth of all Capital EMEA businesses (sales metrics such as conversion ratios, approval rates, reasons for winning/losing deals, etc.)
-Support EMEA Commercial Excellence team on data analytics around Siebel, Business Object, Qlikview, Sales Pipeline and booked/funded volume metrics
-Make recommendations regarding marketing strategies, value-proposition development, how we win, and where to play
-Liaise with finance teams to obtain and confirm data to include volume, OP, ROI, monthly and quarterly volume estimates, etc.
-Help the team to define the commercial excellence priorities
-Track record of achieving goals and objectives
-2/3 years experience in Commercial Support and/or data analytics
-Evidence of achieving goals through strong internal customer relationships
-Knowledge of financial services
-Ability to work in a fast changing and evolving environment
-Excellent analytical and presentation skills
- Proficient in Excel, Access and PowerPoint. Knowledge of Business Object and/or Qlikview very much appreciated. Experience w/ Siebel a plus.
-Service minded w/ excellent organizational and time management skills.
-Language Skills – Fluent in English, other languages very useful
- Ability to understand Equipment Leasing, Fleet, and Factoring businesses
- Ideally candidate with a finance background who wants to move into a commercial role long term